Do I need to open ports on my router? ▼
No. The Collector communicates outbound only. No port forwarding, no firewall changes.
What if my WiFi goes down? ▼
The Collector reconnects automatically. If it cannot connect for an extended period, it returns to setup mode so you can reconnect it.
Can I use it with multiple tanks? ▼
Yes. Pro supports up to 5 tanks, and one Collector can monitor multiple Apex units on the same local network.
Does it work with the Apex EL? ▼
Yes. The Collector works with Neptune Apex systems that are reachable on your local network.
How does Pro billing work? ▼
Pro is shown as $18.99/mo and billed annually at $227.88/year. The Collector is included with annual Pro, and Stripe Checkout shows the annual total before you confirm.
Can I cancel Pro? ▼
Yes. Your data stays available according to the plan you keep. Re-subscribe later and ReefMind continues from your account history.
What about my cameras? ▼
The Collector can capture snapshots from supported IP and RTSP cameras on your network, including Tapo and Reolink cameras you add in Settings.